What do I do if I have a warranty issue or missing/damaged part?

For any warranty issues please contact the manufacturer directly, and fill out their online warranty claims form. Any other issues please call us at 1-800-689-6612.

When will my order ship?

Agri-Cover, Inc. offers a variety of express shipping options. Shipping times depend on the type of shipping option chosen. Agri-Cover, Inc. offers free shipping within the continental US for ground shipping only. We will notify you if a product will take longer to ship than anticipated. Agri-Cover, Inc. does not ship items on weekends (Saturday and Sunday) or on holidays (holidays include New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas). Items purchased during holiday seasons may take 1-2 days longer than usual. Please see our Shipping / Returns Policy for more information.

How do I return something?

If you've decided to return an item to us, you'll need a Return Authorization (RA) number. All returns require an RA number in order for us to accept shipment of your item(s). To get this number, contact our Customer Service Department at 800-689-6612. If you leave a message and include order number and a phone number or an email address we will contact you within 1-2 business days. The Customer Service Representative contacting you will have further instructions for your easy return. Currently, BuySnowSportPlows.com does not automatically generate RAs online. Shipments without prior authorization, without a valid RA number clearly posted on the outside of the box, returned in not new condition or orders placed for incorrect models will incure a 15% restocking fee. BuySnowSportPlows.com is not responsible for items returned without traceable markings (customer's name, address and RA number) on or in the box. Please see our Shipping / Returns Policy for more information.

Can I add an item, or items to an existing order?

Due to the promptness in which we process orders, we cannot add items to an existing order. Simply place a new order, it will be processed as rapidly as your initial order.

Can I change my order?

Should you realize the item you ordered is not the correct application for your vehicle, we will make every attempt to correct your order. However, if your order has been sent to shipping and is in the carriers' possession, once you receive your order you will have to go through the returns process.

Why do you need my email address and telephone number?

We need your email address to keep you abreast of the status of your order and to email you the tracking number once your order has shipped. Your telephone number is needed in case the delivering carrier needs to contact you for delivery instructions.

How can I search for an item I am interested in?

Simply type in your keywords or search sentence in the search box located on the upper right corner of our website.

Is it safe to order online using my credit card?

When our order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry, SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Internet Explorer, Firefox, Opera, and Safari becomes locked. When you submit your order, the sensitive information is handled by a trusted third party. We also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices.

Would I be solicited if I give you my e-mail address?

We at Agri-Cover, Inc. understand how unwanted e-mail can be a nuisance. That is why we only send what our customers ask for. We will never release customer information to mailing lists. If our customers choose to be on our mailing list, we will only send those customers e-mails about special offers and/or new products. Please read our Privacy Policy for more info.